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Managing Yourself
This category covers all the instant productivity tools and commonsense skills you need to get more results and higher achievement by managing yourself much more effectively. It covers all your personal attributes, you as a personal resource, how you make your contributions to others, your personal development, your personal network and your career and a lot more.In fact, everything you need to make sure you are success – successSURE. |
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Managing People
This category covers all the instant productivity tools and commonsense skills you need to get more results and higher achievement by managing people much more effectively.
It covers how you manage culture, manage diversity, how you lead people, how you build successful relations, how you build higher performance and how you manage personnel and a lot more.
In fact, everything you need to make sure you are success – successSURE.
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Managing Change
This category covers all the instant productivity tools and commonsense skills you need to get more results and higher achievement by managing change much more effectively.
It covers you as an innovator, how you stimulate innovation, how you lead change teams, how you plan and implement change programmes and how you manage the impact of change on people and a lot more.
In fact, everything you need to make sure you are success – successSURE.
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Managing Projects
This category covers all the instant productivity tools and commonsense skills you need to get more results and higher achievement by managing projects much more effectively.
It covers how lead and manage projects, how you plan and control a project, how you monitor progress, how you manage project budgets and resources and how you manage a number of projects at the same time and a lot more.
In fact, everything you need to make sure you are success – successSURE.
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Managing Information
This category covers all the instant productivity tools and commonsense skills you need to get more results and higher achievement by managing information much more effectively. It covers how you identify your information needs, how you find information and then analyse it, how you make better decisions, how you solve problems, how you manage meetings and how you manage risk and a lot more.In fact, everything you need to make sure you are success – successSURE. |
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Managing Strategy
This category covers all the instant productivity tools and commonsense knowledge that you need to manage strategy much more effectively. It covers how you analyse a situation, how you focus on the future and create vision, how you develop and choose a strategic option, how you develop and implement a strategy and a lot more.In fact, everything you need to make sure you are success – successSURE. |
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Managing e-Business
This category covers all the instant productivity tools and commonsense knowledge you need to create and manage a modern online business much more effectively. It covers how you create an e-business strategy, how you get high results from Internet marketing, how you build and control an efficient ‘back-office’, how you build visitor traffic and purchasing and how you comply with all the legal conditions and a lot more.In fact, everything you need to make sure you are success – successSURE |
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Managing Customers
This category covers all the instant productivity tools and commonsense knowledge that you need to manage marketing and sales much more effectively. It covers how you create a marketing strategy, how you write a marketing plan, how you research a market and analyse market data, how you manage marketing operations, how you improve salesmanship and how you manage a sales team and a lot more.In fact, everything you need to make sure you are success – successSURE. |
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Managing Money
This category covers all the instant productivity tools and commonsense knowledge that you need to manage money much more effectively. It covers how you account for money, how you create and control a budget, how you manage profit and cash, how you read a balance sheet, how you raise money, how you write and present a business plan and a lot more.In fact, everything you need to make sure you are success – successSURE. |
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Managing Personnel
This category covers all the instant productivity tools and commonsense knowledge that you need to manage the personnel function much more effectively. It covers human resource strategy, organisational structures, organisational development, management and personnel development, workforce planning, job design, remuneration policies and employment contracts and a lot more.In fact, everything you need to make sure you are success – successSURE. |
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Leadership
Good leadership is fundamental to achieving high performance. Here you will find practical ideas and tools to help you lead people in translating vision into visible success. These titles look at recruiting the right people, building teams, and encouraging people to perform at their best and more. Whether you are a new leader or one of experience, whether you are leading people through change or toward a specific goal this section provides tools and techniques to help you make it happen. |
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Stress Management
Stress is a major issue in today’s 24/7 world. Managing it is an imperative for both yourself and those you lead and come in contact with. This selection will allow you to understand people – what makes them “tick” and what causes pressure. Who are you? Do you feel in control? Are you in a new job or looking for your next move? Are you sure you have recruited the right people? All these questions and more are dealt with in these practical tools to help you manage that stress. |
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Training Materials
This section brings together a selection of training materials which you can use with your people or to facilitate your own self-learning. Clear instructions for the leader and the trainee are included. Get your team to focus on what achieves quality service, help yourself to understand what to do as a new leader, how to work with difficult people, how to improve procedures – all these and others are included in these highly practical and effective sessions. You don’t have to be a trainer either! |
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Customer Service
Ever been on the receiving end of really stunningly bad customer service? Funny how we always remember the worst... and tell everybody about it! We may never complain but we certainly make them pay!
So how does your customer service measure up?
These titles help you get it right - recruiting the right people, solving problems, engaging your people with the customer, dealing with difficult customers and handling complaints in a positive manner are just a few. The tools are full of successful techniques that offer quick results.
Especially recommended! - Try the powerful "7 Steps to Quality Service" with Leader's Guide and Workbooks immediately downloadable and adaptable to your needs. Look out for the special deal on buying all 7 steps together. |
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Project Management
This selection focuses on titles that give you the essentials for running a successful project. It gives you access to developing the skills you will need with your team, looking beyond project management software into the dynamics of a project teams and how to get brilliant results through others. We also explore the area of managing international project teams and look at the effects of cultural diversity on meetings. Problem solving and managing change are also covered. |
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Call Center Recruitment
Fully tested in a field environment 'Call Center Recruitment' enables you to recruit your own call center agents and totally eliminate agency costs.
It is the call center manager's step-by-step guide to setting up and running a successful recruitment process and includes a 28-page resource library with exercises, scoring systems and detailed guide on how to make effective selection decisions. A practical approach that avoids the clutter of professional jargon. The end result is an extremely accessible process that delivers quantifiable business results.
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Customer Services GB
7 Steps to Quality Service + bonus material GBP |
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Customer Services (DI) USD
7 Steps to Quality Service + bonus material USD |
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REMOVED - Customer Services (DI) USD
7 Steps to Quality Service + bonus material USD |
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REMOVE - Customer Services (DI) GB
7 Steps to Quality Service + bonus material GBP |
