Call Center Recruitment 7 Modules

Special offer: Get TOTAL results by purchasing ALL 7 Modules in this
process for only $99.95 - £59.95 - €74.95

‘Call Center Recruitment’ enables you to recruit your own call center agents and totally eliminate agency costs. Discover the secrets of successful agent recruitment. With seven modules and including a full library of documents you can use make sure you attract, assess and access the very best people.

Call Center Recruitment

Author John Wright

Buy Module 2 and get Module 1 free or Take advantage of the full resource of modules 1-7 at a very special price!

	Module 1 – Resource overview	Buy this title14.95 -9.95 -12.95
	Original research, maps out the overall process and highlights the secrets.
	Module 2 – Planning and Preparation (includes Module 1 FREE)	Buy this title14.95 -9.95 -12.95
	Step-by-step guide to setting up and running a successful call center recruitment process. Includes a 28-page resource library with exercises and scoring systems.
	Module 3 – Advertising	Buy this title14.95 -9.95 -12.95
	Make your advert stand out from the crowd. Increase your response rates.
	Module 4 – Telephone screening	Buy this title14.95 -9.95 -12.95
	Identify the very best respondents to your adverts and get quality interviewees. Interview script, a scoring system, a selection method all included.
	Module 5 – Candidate selection day	Buy this title14.95 -9.95 -12.95
	Skill assessment exercises including competencies, performance criteria and a scoring system. Interview questions and all the resources necessary to run the process.
	Module 6 – Selection decision	Buy this title14.95 -9.95 -12.95
	Scoring methods for different call centre roles, fully calibrated with threshold scores to support the decision and guidelines for making that final decision.
	Module 7 – An international perspective	Buy this title14.95 -9.95 -12.95
	Examines the differences between call center agent recruitment in international locations.
Special offer: Get TOTAL results by purchasing ALL 7 Modules in this process for only
	7 in 1 – Call Center Recruitment	Buy this title99.95 -59.95 -74.95
	7 modules total resource - Get all seven modules in one download.

These products are available in editable format to allow you to quickly and easily copy and adapt the words and forms to meet your specific requirements.

“Refreshingly practical – gets away from the jargon” – Call center manager “Very effective - does what it says it does!” – Call Center Supervisor “Really, really helpful. We have recruited superb agents on the back of this process” – Manager “Saved a lot of money and probably did a much better job than an agency” – HR manager “Clear and practical process” – HR Consultant