Customer Service - 7 Steps to Quality Service

Special offer: Get TOTAL results by purchasing ALL 7 Modules in this
process for only $99.95 - £59.95 - €74.95

7 Steps to Quality Service is a series of highly practical, facilitated short workshops designed for you as a team leader to coach your people to improve service to customers and colleagues alike.

Customer Service - 7 Steps to Quality Service

Author David Illingworth

Each “Step” comprises a Leader’s Guide and Workbook. Step 1 comes with a FREE guide to “Setting up and running the workshops”. These workshops require minimal technical support. A flipchart is all you need! Get started right away and see the results happen for you today.

Step 1 – Giving Good Service

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Understanding “Good service” and how it applies to your customers. Includes FREE OFFER (“Setting up and running the workshops”)

How to prepare and set up the seven workshops.
How to focus on success during the running of the seven workshops.
How to successfully finish a workshop and write action plans.

Step 2 – Improving our Products

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Understanding the “Service Package” and in particular how we can improve our products and services

How to analyze the characteristics of good quality service
How to understand the Total Service Package
How to improve your products and services

Step 3 – Improving our People Skills

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How can we best relate with customers and colleagues in our different roles?

How to identify good people skills in leaders and staff
How to use good people skills for improving your quality
How to identify your people skills and improve them

Step 4 – Improving our Procedures

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How can we match our processes and procedures to our customer needs?

How to identify the ‘Moments of Truth’ for customers
How to change your procedures in order to improve the ‘Moments of Truth’
How to change internal procedures in order to improve the customer experience

Step 5 – Improving our Packaging

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What do we look like to our customers? How can we give the right image and make the right impression?

How to identify the characteristics of good packaging
How to improve your team’s workplace from a customer’s
How to improve your organization’s packagin

Step 6 – Managing Difficult Situations

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Difficult situations and people! How do we manage?

How to handle difficult people and situations at work
How to find effective solutions for managing difficult people and situations
How to handle complaints effectively

Step 7 – Building on Success

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We often forget the successes. How can we build upon our success to achieve even better customer service?

How to set team goals for achievement and improvement
How to set individual goals for achievement and improvement
How to develop an improvement plan for your organization

Special offer: Get TOTAL results by purchasing ALL 7 Modules in this process for only

	7 in 1 – All 7 Steps to Quality Service	Buy this title99.95 -59.95 -74.95
	Get all seven steps PLUS free “Setting up and running the workshops” 184 pages.

Buy the Word documents and you can customise the programme to your own specific needs. Buy the 7-up document and get it all in one and save time and money!

“Staggeringly simple and successful” – Team Leader “Has effects far beyond the main objectives” – CEO “Running these sessions has not only improved customer service but has completely revised the way we do things and why we do them!” - Manager “Confidence building” – Consultant