| Introduction
In organizations things go wrong; plans fail to deliver, change strategies fail, customers complain, competitors produce new and cheaper products, you lose market share, people make poor decisions, staff morale lowers…the list is endless.
Problems arise from multiple sources. Things happen to us that we see as problems. We create problems for ourselves. Other people give us problems. And so on.
We often assume there is a simple, single and identifiable cause and that there is one right answer to the problem. We’ll discover that this is sometimes the case; however many problem causes are complex, arise from multiple causes and can have many solutions.
The purpose of this article is to provide a framework, which will support you when you have problems to solve. An example, about poor attendance at a meeting, has been used to demonstrate the framework and to illustrate its use.  View PDF look inside
Managing Yourself - Managing People - Managing Change Managing Projects - Managing Information - Managing strategy - Managing e-Business - Managing Customers - Managing Money - Managing Personnel
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