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Call center recruitment

Module three - advertising


ByJohn Wright

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Synopsis

Advertising for call center agents is guaranteed to make your advert stand out from the crowd. Increase your response rates, this module provides you with a step-by-step guide to designing an advert and a template for a successful advert. Complete with recommended body text. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

How to …

How to attract the right candidates for the job.

How to design an effective advertisement.

How to write good advertising copy

John Wright

Over twenty-five years of experience in corporate life and consulting has provided John with a wide range of experiences that have contributed to this extensive resource. He brings a refreshingly practical approach to the design and avoids the clutter of professional jargon. The end result is an extremely accessible process that delivers quantifiable business results. John provides his consultancy services to a wide range of international private and public organizations.

Effective advertising

Through the advertising you are seeking to attract good quality candidates. Some of these may be unemployed or may be mothers seeking to return to work. But, it is most likely that the people you need to attract are in employment and are good at their jobs. You therefore have to give them compelling reasons to consider leaving their current job. To achieve this, your advert needs to project the promise of an interesting job with good conditions and prospects.

Consider the following two adverts placed by agencies on behalf of blue chip businesses:

Customer Service Executive

The ideal candidate will be customer focused, have an excellent telephone manner and interpersonal skills. You will be educated to ‘A’ level standard, be computer literate with experience of PC applications.

Customer Service Representatives with previous experience, good standard of education and excellent keyboard skills.

 

 

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