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Practical - Powerful - Management Tools - successSURE

successSURE is the destination where you can download practical, time saving management knowledge and skills for your personal use instantly. The titles on the site are created and delivered in various Microsoft Office formats - Word, PowerPoint and Excel. You can amend these titles to suit your requirements or use them just as they are delivered to your mailbox. The high quality content of all our titles means that you need never start your thinking process with a blank screen.

 
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Leadership Leadership Stress Management
Good leadership is fundamental to achieving high performance. Here you will find practical ideas and tools to help you lead people in translating vision into visible success. Stress is a major issue in today’s 24/7 world. Stress management is imperative for both yourself and those you lead and come in contact with. This selection will allow you to understand people.
Training Materials Project Management
This section brings together a selection of training materials which you can use with your people or to facilitate your own self-learning. Clear instructions for the leader and the trainee are included. This selection focuses on titles that give you the essentials for running a successful project. It gives you access to developing the skills you will need and looks beyond project management software into the dynamics of a project teams.
Customer Service    
Getting customer service right is a crucial aspect to the business. We all have horror stories to tell from our own experience. Funny how we always remember the worst! This set of titles helps you get it right - recruiting the right people, engaging your people with the customer ... Check this Free Offer The Three “Secrets” of Customer Service Excellence
Managing Yourself
   
Expatriates – getting ready to go Alison Town
Expatriates - managing culture shock Alison Town
The new manager! Kate Cobb
The new manager! - coaching session Kate Cobb
Who are you? Kate Cobb
Who are you? - personal workbook Kate Cobb
Why your next job is important Janet Hope
Why your next job is important - coaching session Janet Hope
Are you an impulsive manager? Gail Taylor - Barber
   
Managing People
   
Managing international teams Alison Town
The performance management cycle Sue Cammish
Conducting a performance review meeting Sue Cammish
How to quickly build teams Gail Taylor - Barber
How to get 110% performance from your team Gail Taylor - Barber
Filling the skill gaps within your team Gail Taylor - Barber
Engaging people for higher performance David Illingworth
Why does work worry you? Janet Hope
   
Managing Change
   
I’m a new leader, what do I do? Janet Hope
I’m a new leader, what do I do? - coaching session Janet Hope
How to roll out a change initiative Nick Whale
How to roll out a change initiative - presentation Nick Whale
How to create a successful change programme Nick Whale
How to create a successful change programme - presentation Nick Whale
   
Managing Projects
   
Running a project team Kate Cobb
Running a project team - training session Kate Cobb
Working with difficult people Janet Hope
Working with difficult people - presentation Janet Hope
   
Managing Information
   
Meetings and culture Alison Town
How to solve problems Sue Cammish
   
Managing Strategy
   
How to set up a measurement cascade Nick Whale
How to set up a measurement cascade - presentation Nick Whale
How you turn a vision into reality Nick Whale
How you turn a vision into reality - presentation Nick Whale
Does your HR strategy fit your business? Debbie Percy
   
Managing e-Business
   
How to develop a linking strategy Rob Mason
   
Managing Customers
   
Seven steps to quality service - Setting up and running the workshops David Illingworth
Seven steps to quality service - Step one - giving good service David Illingworth
Seven steps to quality service - Step two - improving our products David Illingworth
Seven steps to quality service - Step three - improving our people skills David Illingworth
Seven steps to quality service - Step four - improving our procedures David Illingworth
Seven steps to quality service - Step five - improving our packaging David Illingworth
Seven steps to quality service - Step six - managing difficult situations David Illingworth
Seven steps to quality service - Step seven - building on success David Illingworth
   
Managing Money
   
Investing your money Trevor Illingworth
Protecting your lifestyle Trevor Illingworth
Growing your savings Trevor Illingworth
   
Managing Personnel
   
Getting the right person for the job Kate Cobb
Getting the right person for the job - training session Kate Cobb
How to understand people - my two golden rules! Debbie Percy
Call centre recruitment - Module one resource overview John Wright
Call centre recruitment - Module two the coaching plan John Wright
Call center recruitment - Module three - advertising John Wright
Call center recruitment - Module four - telephone screening John Wright
Call center recruitment - Module five - candidate selection day John Wright
Call center recruitment - Module six - the selection decision John Wright
Call centre recruitment - Module seven an international perspective John Wright
   
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