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Managing Customers
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This category covers all the instant productivity tools and commonsense knowledge that you need to manage marketing and sales much more effectively. It covers how you create a marketing strategy, how you write a marketing plan, how you research a market and analyse market data, how you manage marketing operations, how you improve salesmanship and how you manage a sales team and a lot more.In fact, everything you need to make sure you are success – successSURE.
 
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Seven steps to quality service - Setting up and running the workshops Rating: (34 votes) David Illingworth   Author for this Title
This preliminary module is essential reading and preparation prior to running a successful program of seven training courses. It gives practical and general guidance on preparing, running and completing any of the seven workshops within the ‘Seven steps to quality service’ program.

  • How to prepare and set up the seven workshops.
  • How to focus on success during the running of the seven workshops.
  • How to successfully finish a workshop and write action plans.
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Comes in WORD Format Buy this title - 14.95 - 9.95 - 12.95
Seven steps to quality service - Step one - giving good service Rating: (32 votes) David Illingworth   Author for this Title
Step one in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘giving good service’, leads to practical action plans for making a difference. Step one contains a leader’s guide and a participant’s workbook.

  • How to identify the characteristics of good and bad service.
  • How to identify your customers and what these customers want.
  • How to increase customer satisfaction.
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Seven steps to quality service - Step two - improving our products Rating: (23 votes) David Illingworth   Author for this Title
Step two in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘improving our products’, leads to practical action plans for making a difference. Step two contains a leader’s guide and a participant’s workbook.

  • How to analyze the characteristics of good quality service
  • How to understand the Total Service Package
  • How to improve your products and services
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Seven steps to quality service - Step three - improving our people skills Rating: (34 votes) David Illingworth   Author for this Title
Step three in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘improving our people skills’, leads to practical action plans for making a difference. Step three contains a leader’s guide and a participant’s workbook.

  • How to identify good people skills in leaders and staff
  • How to use good people skills for improving your quality of service
  • How to identify your people skills and improve them
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Comes in WORD Format Buy this title - 14.95 - 9.95 - 12.95
Seven steps to quality service - Step four - improving our procedures Rating: (78 votes) David Illingworth   Author for this Title
Step four in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘improving our procedures’, leads to practical action plans for making a difference. Step four contains a leader’s guide and a participant’s workbook.

  • How to identify the ‘Moments of Truth’ for customers
  • How to change your procedures in order to improve the ‘Moments of Truth’
  • How to change internal procedures in order to improve the customer experience
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Seven steps to quality service - Step five - improving our packaging Rating: (67 votes) David Illingworth   Author for this Title
Step five in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘improving our packing’, leads to practical action plans for making a difference. Step five contains a leader’s guide and a participant’s workbook.

  • How to identify the characteristics of good packaging
  • How to improve your team’s workplace from a customer’s point of view
  • How to improve your organization’s packaging
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Seven steps to quality service - Step six - managing difficult situations Rating: (45 votes) David Illingworth   Author for this Title
Step six in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘managing difficult situations’, leads to practical action plans for making a difference. Step six contains a leader’s guide and a participant’s workbook.

  • How to handle difficult people and situations at work
  • How to find effective solutions for managing difficult people and situations
  • How to handle complaints effectively
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Seven steps to quality service - Step seven - building on success Rating: (43 votes) David Illingworth   Author for this Title
Step seven in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘building on success’ leads to practical action plans for making a difference. Step seven contains a leader’s guide and a participant’s workbook.

  • How to set team goals for achievement and improvement
  • How to set individual goals for achievement and improvement
  • How to develop an improvement plan for your organization
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Comes in WORD Format Buy this title - 14.95 - 9.95 - 12.95
7 in 1 - 7 Steps to Quality Service Rating: (56 votes) David Illingworth   Author for this Title
Customer service is crucial! This is the full set of 7 workshops designed to help your team engage in improving the quality of the complete service package you provide to your customers. For all teams these highly practical workshops are fun, participative and can be delivered anywhere with minimal technical assistance. A flip chart is all you need!! All 7 steps plus a comprehensive guide to running the workshops at a special price.

Special offer: Get TOTAL results by purchasing ALL 7 Modules in this process
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Comes in WORD Format Buy this title - 99.95 - 59.95 - 74.95
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