Managing Personnel- Publications available at successSURE

Managing Personnel
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This category covers all the instant productivity tools and commonsense knowledge that you need to manage the personnel function much more effectively. It covers human resource strategy, organisational structures, organisational development, management and personnel development, workforce planning, job design, remuneration policies and employment contracts and a lot more.In fact, everything you need to make sure you are success – successSURE.

Getting the right person for the job

Rating:

(45 votes) Kate Cobb

This article gives a comprehensive overview of the selection process. It focuses especially on the importance of the person specification in recruitment, leading to clear job advertisements and logical interviewing questions to ensure you select the ideal person to fill your vacancy.

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Getting the right person for the job - training session

Rating:

(23 votes) Kate Cobb

This participative training session for use by trainers and recruitment managers gives an overview of the recruitment process, shows the importance of the person specification in job selection and how interviewing questions can be planned so that the ideal candidate is found.

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How to understand people - my two golden rules!

Rating:

(47 votes) Debbie Percy

Could life really be as simple as following two golden rules! Yes, by discovering the beliefs we hold and the patterns of thought and feelings that result, each of us can discover a life more purposefully focused on creating fun and success.

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Call centre recruitment - Module one - resource overview

Rating:

(23 votes) John Wright

Fully tested in a field environment ‘Call Center Recruitment’ enables you to recruit your own call center agents and totally eliminate agency costs. This resource overview describes the original research, maps out the overall process and highlights the secrets of successful call center agent recruitment. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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Call centre recruitment - Module two - Planning and Preparation (includes Module 1 FREE)

Rating:

(67 votes) John Wright

‘Call center recruitment – coaching plan’ is the call centers manager’s step-by-step guide to setting up and running a successful recruitment process. It includes a 28-page resource library with exercises, scoring systems and detailed guidance on how to make effective selection decisions. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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Call center recruitment - Module three - advertising

Rating:

(56 votes) John Wright

Advertising for call center agents is guaranteed to make your advert stand out from the crowd. Increase your response rates, this module provides you with a step-by-step guide to designing an advert and a template for a successful advert. Complete with recommended body text. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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Call center recruitment - Module four - telephone screening

Rating:

(54 votes) John Wright

This module is guaranteed to identify the very best respondents to your adverts and provide you with quality interviewees. The module provides you with an interview script, a scoring system, a selection method and all the resources necessary to run the process. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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Call center recruitment - Module five - candidate selection day

Rating:

(89 votes) John Wright

Guaranteed to provide high quality recruits this module provides you with fully tested skill assessment exercises including competencies, performance criteria and a scoring system. Interview questions and all the resources necessary to run the process are also provided. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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Call center recruitment - Module six - the selection decision

Rating:

(76 votes) John Wright

This module is guaranteed to ensure reliable candidate selection decisions based on performance and facts. The module provides you with scoring methods for different call centre roles, fully calibrated with threshold scores to support the decision and guidelines for making the final decision. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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Call centre recruitment - Module seven - an international perspective

Rating:

(44 votes) John Wright

This module examines the differences between call center agent recruitment in international locations like India and Australia. It provides senior managers with responsibility for recruitment and performance with guidance on how to improve their recruitment processes and remain competitive. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.

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12.95