Fully tested in a field environment 'Call Center Recruitment' enables you to recruit your own call center agents and totally eliminate agency costs.
It is the call center manager's step-by-step guide to setting up and running a successful recruitment process and includes a 28-page resource library with exercises, scoring systems and detailed guide on how to make effective selection decisions. A practical approach that avoids the clutter of professional jargon. The end result is an extremely accessible process that delivers quantifiable business results.
Fully tested in a field environment ‘Call Center Recruitment’ enables you to recruit your own call center agents and totally eliminate agency costs. This resource overview describes the original research, maps out the overall process and highlights the secrets of successful call center agent recruitment. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
‘Call center recruitment – coaching plan’ is the call centers manager’s step-by-step guide to setting up and running a successful recruitment process. It includes a 28-page resource library with exercises, scoring systems and detailed guidance on how to make effective selection decisions. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
Advertising for call center agents is guaranteed to make your advert stand out from the crowd. Increase your response rates, this module provides you with a step-by-step guide to designing an advert and a template for a successful advert. Complete with recommended body text. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
This module is guaranteed to identify the very best respondents to your adverts and provide you with quality interviewees. The module provides you with an interview script, a scoring system, a selection method and all the resources necessary to run the process. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
Guaranteed to provide high quality recruits this module provides you with fully tested skill assessment exercises including competencies, performance criteria and a scoring system. Interview questions and all the resources necessary to run the process are also provided. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
This module is guaranteed to ensure reliable candidate selection decisions based on performance and facts. The module provides you with scoring methods for different call centre roles, fully calibrated with threshold scores to support the decision and guidelines for making the final decision. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
This module examines the differences between call center agent recruitment in international locations like India and Australia. It provides senior managers with responsibility for recruitment and performance with guidance on how to improve their recruitment processes and remain competitive. The total resource has seven modules. This title uses United Kingdom data but the principles are usable and appropriate in all countries.
This title brings the full set of 7 titles into one. The process is fully
tested in a field environment ‘Call Center Recruitment’ enables you to
recruit your own call center agents and eliminate agency costs.
It is the call center manager’s step-by-step guide to setting up and running
a successful recruitment process and includes resource library
with exercises, scoring systems and detailed guide on how to make
effective selection decisions.
(23 votes)
5.95
3.95
(67 votes)
(56 votes)