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Author:
David Illingworth
- How to identify the characteristics of good and bad service.
- How to identify your customers and what these customers want.
- How to increase customer satisfaction.
Step one in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘giving good service’, leads to practical action plans for making a difference. Step one contains a leader’s guide and a participant’s workbook.
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(32 votes)