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Author:
David Illingworth
- How to analyze the characteristics of good quality service
- How to understand the Total Service Package
- How to improve your products and services
Step two in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘improving our products’, leads to practical action plans for making a difference. Step two contains a leader’s guide and a participant’s workbook.
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(23 votes)