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Author:
David Illingworth
- How to identify good people skills in leaders and staff
- How to use good people skills for improving your quality of service
- How to identify your people skills and improve them
Step three in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘improving our people skills’, leads to practical action plans for making a difference. Step three contains a leader’s guide and a participant’s workbook.
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(34 votes)