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Author:
David Illingworth
- How to handle difficult people and situations at work
- How to find effective solutions for managing difficult people and
situations
- How to handle complaints effectively
Step six in this series of seven training courses, engages participants in understanding that the ‘service package’ on offer to customers has many facets. This session, focused on ‘managing difficult situations’, leads to practical action plans for making a difference. Step six contains a leader’s guide and a participant’s workbook.
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(45 votes)