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Author:
David Illingworth
- How to identify the characteristics of good and bad service.
- How to identify your customers and what these customers want.
- How to increase customer satisfaction.
Engage participants in exploring what “quality service” really means This session, focused on ‘giving good service’, leads to practical action plans for making a difference. Step one contains a leader’s guide and a participant’s workbook. Includes a comprehensive guide to running the workshops.
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(34 votes)